Threats from voice-recognition software and cut-rate overseas firms have Wichita's medical transcription companies altering their focus to remain competitive.
"We've lost customers to technology," says Chris Gordon, director of operations for Physicians' Choice Transcription Inc. in Wichita. "In the end there's only so much you can do to stop it."
Physicians' Choice put together an informational guide to distribute to customers, outlining the advantages of traditional transcription services versus voice recognition and other technologies. Two larger firms in Colorado left Physicians' Choice earlier this year and opted for technologies that converted voice or commands from a touch screen into computer-written files.
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"We've lost customers to technology," says Chris Gordon, director of operations for Physicians' Choice Transcription Inc. in Wichita. "In the end there's only so much you can do to stop it."
Physicians' Choice put together an informational guide to distribute to customers, outlining the advantages of traditional transcription services versus voice recognition and other technologies. Two larger firms in Colorado left Physicians' Choice earlier this year and opted for technologies that converted voice or commands from a touch screen into computer-written files.
Read More Article...
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