Thursday, February 26, 2009

Outsourcing: The Realities of Reorganization

The decision to outsource transcription should not be limited to cost-savings alone.

As health care organizations feel the affects of today's economic and political climate, it is even more important than ever to manage the specialized treatments and service offerings that provide the best value and yield. As these changes occur, there is a common theme: manage the variable costs associated with these services with the proper documentation and technologies to support them.

Health care providers will be juggling the regulatory requirements surrounding documentation with the facility's inherent need to reduce medical transcription costs. The increasing demand for medical transcription of patient care has been particularly notable over the past 10 years. This has allowed medical transcription service organizations (MTSOs) to provide higher levels of service with greater customer satisfaction. There are a number of reasons for the increasing demand for transcription: an aging population, the need for streamlined administrative tasks that provide for more time for patient care, perceived greater efficiency, ease and speed of dictating vs. other methodologies, reduction in qualified domestic MTs and of course the need to integrate documentation with the EHR. As we move into the future, there is an even bigger demand on administration to deliver high quality patient care and physician satisfaction while lowering the overall operational expenses of the organization. With the rising demand for medical transcription and technology comes the popular topic of total outsourcing.

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