GotVoice Inc.'s voice-to-text transcription capabilities have been available to many voice-mail users for some time. The GotVoice service could access major carriers' and enterprise telephony vendors' voice-mail systems, grab the messages and turn them into text for email or SMS delivery. But there was a problem for the customers of smaller carriers: many such carriers used third-party voice mail and IVR (interactive voice response) systems that were somewhat outdated. As a result, they couldn't be certain that GotVoice would work for them. To solve this problem, GotVoice has completed additional development and testing of its technology to assure that it works with such systems.
How It Works
GotVoice uses automated transcription to convert voice-mail messages to text. Exploiting the fact that voice mail has predictable structures and content, it can transcribe messages with 90 percent accuracy, with a small amount of human intervention in cases where words aren't clear. GotVoice can also convert text into synthesized voice messages for delivery to phones or groups of phones.
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Monday, September 15, 2008
GotVoice Broadens Speech-to-Text Availability
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